Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the website www.million.com.sg ("Website") and the supply of products and services by Million Advertising & Silk-Screen Pte Ltd (UEN 197901503G) ("Million", "we", "us", or "our") to the purchaser of those products or services ("Customer", "you").

By requesting a quotation, placing an order, or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or engage our services.

1. Definitions

• Goods means any products manufactured, supplied, or delivered by Million, including but not limited to signage, labels, markings, engravings, and fabricated items.
• Services means any services provided by Million, including design, silk screen printing, laser engraving, etching, fabrication, and related work.
• Order means a written confirmation from the Customer to proceed with the supply of Goods or Services based on an agreed quotation.
• Quotation means a written offer from Million specifying the Goods or Services to be supplied, the price, and the estimated lead time.

2. Quotations and Orders

All quotations issued by Million are valid for 30 days from the date of issue, unless otherwise stated. Prices, lead times, and specifications are subject to change after this period.

An Order is accepted only when Million issues a written confirmation, invoice, or proforma invoice. We reserve the right to decline any Order at our discretion.

No contract shall be formed until we have confirmed acceptance of the Order in writing. Any additional terms proposed by the Customer in a purchase order or similar document shall not apply unless expressly accepted by us in writing.

3. Pricing and Payment

Unless otherwise stated, all prices are quoted in Singapore Dollars (SGD) and are exclusive of Goods and Services Tax (GST), delivery charges, and any other applicable taxes or levies.

Payment terms (including any credit terms and any deposit required for larger or custom orders) are agreed with the Customer's sales representative and confirmed on the invoice.

We are primarily a cashless business. Accepted payment methods include credit and debit cards from major issuers, and PayNow (QR or Corporate UEN). Full payment details are available on our Payment page.

Late payments may be subject to interest at a rate of 1.5% per month (or the highest rate permitted by law, whichever is lower) from the due date until full payment is received. We reserve the right to suspend further work or deliveries while any invoice remains unpaid.

4. Artwork, Specifications and Approval

The Customer is responsible for providing accurate artwork, specifications, and material information. Artwork should be supplied in vector format (AI, EPS, SVG, or PDF) where possible, or in high-resolution raster formats where appropriate.

Where Million produces artwork or prepares proofs on the Customer's behalf, a digital proof will be issued for approval before production begins. Production will only commence upon the Customer's written approval of the proof.

Once artwork has been approved and production has commenced, any changes requested by the Customer may result in additional charges, delays, or the need to cancel and reorder. Million shall not be liable for errors in artwork supplied or approved by the Customer.

5. Lead Times and Delivery

Lead times quoted are estimates based on current workshop capacity and are measured from the date of artwork approval or receipt of deposit, whichever is later. While we make every effort to meet quoted lead times, delivery dates are not guaranteed and time shall not be of the essence unless expressly agreed in writing.

Goods may be delivered to the Customer's premises (subject to delivery charges) or collected from our facility at 26 Kallang Place, #06-12, Singapore 339157. We also offer a secure 24-hour self-collection service by arrangement.

Risk in the Goods passes to the Customer upon delivery or collection. Title to the Goods remains with Million until full payment has been received.

6. Cancellations and Changes

Because our Goods and Services are custom-made to the Customer's specifications, cancellations and changes are subject to the following:

• Before production begins: Orders may be cancelled without penalty, except for any design or artwork fees already incurred.
• After production has begun: The Customer remains liable for all materials, labour, and costs incurred up to the point of cancellation.
• Completed Orders: Cannot be cancelled or refunded once production is complete, as Goods are made to specification.

Any request to change an Order after acceptance must be made in writing and is subject to our agreement and any additional charges.

7. Warranty and Returns

We warrant that our Goods and Services will be supplied in accordance with the agreed specifications and free from material defects in workmanship at the time of delivery.

Claims for defective Goods or workmanship errors attributable to Million must be notified to us in writing within 7 days of delivery or collection, with supporting evidence (photographs or samples). After inspection, we will at our discretion repair, replace, or issue a credit for the affected Goods.

We do not accept returns or issue refunds for:

• Custom-made Goods that conform to the approved artwork and specifications;
• Defects caused by improper handling, installation, or use by the Customer;
• Normal wear and tear, or damage resulting from environmental conditions outside our reasonable control.

7.1 Colour and Image Variance

The colours and images of our products shown on our Website, in digital proofs, and in artwork are for illustration only and may vary slightly from the finished product. Such variation can result from differences in screen settings, resolution, and monitor calibration, as well as from the printing method, substrate, and material used. Where exact colour is critical, we recommend requesting a physical sample or specifying a Pantone reference before production, so that colour can be matched as closely as the process allows.

We do not accept returns or exchanges based on colour or image variance where the Goods conform to the approved proof and specifications. We encourage you to refer to the product descriptions and specifications, and to contact our customer service team, if you have any questions before placing an order.

8. Intellectual Property

The Customer retains ownership of any artwork, logos, or designs that the Customer supplies to us. The Customer warrants that they have the right to use such materials and grants us a non-exclusive licence to reproduce them for the purpose of fulfilling the Order.

Any artwork, design, or intellectual property developed by Million in the course of providing Services remains the property of Million unless otherwise agreed in writing. We reserve the right to display photographs of completed work in our portfolio, marketing materials, and website, unless the Customer requests otherwise in writing.

All content on our Website (including text, graphics, logos, and photographs) is the property of Million or its licensors and may not be reproduced without written permission.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed in the course of a project. This obligation continues after the completion of the Order. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Limitation of Liability

To the fullest extent permitted by law, Million's total liability under or in connection with any Order shall not exceed the total amount paid by the Customer for the Goods or Services giving rise to the claim.

Million shall not be liable for any indirect, incidental, consequential, or special damages (including loss of profits, loss of business, or loss of data) arising out of or in connection with the supply of Goods or Services.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, pandemics, acts of government, labour disputes, material shortages, or disruptions to utilities or transportation. The affected party shall notify the other promptly and make reasonable efforts to resume performance.

12. Website Use

You may use our Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations;
• Attempt to gain unauthorised access to any part of the Website, server, or related systems;
• Introduce viruses, malware, or any malicious code;
• Scrape, crawl, or copy content from the Website without written permission.

We reserve the right to suspend or terminate access to the Website for any user who violates these Terms.

12.1 Website Content and Information

The content on our Website, including articles, guides, technical information, product descriptions and references to standards or regulations, is provided for general information and guidance only. It does not constitute professional, legal, safety, or regulatory-compliance advice, and should not be relied upon as such.

While we take reasonable care to keep our content accurate and current, standards, regulations and product specifications are updated periodically and may vary by application. We make no warranty or representation that the information is complete, current, or free from error. Any reference to a standard, regulation, or specification is indicative only. You should verify current requirements with the relevant authority, and confirm product specifications with us in writing, before relying on any information for your project. Million accepts no liability for any loss arising from reliance on information provided on the Website, to the extent permitted by law.

13. Governing Law and Jurisdiction

These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of the Republic of Singapore. The parties agree to submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, business operations, or applicable law. The "Last updated" date at the top of this page will indicate the most recent version. Continued use of our Website or Services after an update constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please contact us: