Privacy Policy

Million Advertising & Silk-Screen Pte Ltd ("Million", "we", "us", or "our") is committed to protecting the privacy of the individuals who interact with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, enquire about our services, place an order, or otherwise engage with us.

By using our website or Services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of it, please do not use our website or Services.

1. Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you use our website.

1.1 Information you provide

When you contact us, request a quotation, place an order, or subscribe to our newsletter, you may provide us with:

• Name
• Company name and job title
• Email address
• Phone number
• Mailing and billing address
• Project requirements, artwork, drawings, or specifications
• Any other information you choose to share with us

We do not collect sensitive personal information such as identification numbers, bank account details, or credit card information through our website. Payment details are handled directly between you and our bank via invoice-based PayNow or card terminals; we do not store card data on our servers.

1.2 Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate location (country or city level)
• Browser type and version
• Operating system and device type
• Pages viewed, time spent, and referral source
• Cookies and similar tracking technologies (see Section 5)

This information is used to maintain the security of our site, understand how visitors use it, and improve the experience we offer.

2. How We Use Your Information

We process your personal information for the following purposes:

• To respond to enquiries and provide quotations, samples, and project information.
• To fulfil orders, including production scheduling, delivery, invoicing, and customer support.
• To communicate with you about your orders, upcoming deliveries, invoices, and service updates.
• To send newsletters or marketing material, where you have subscribed. You can unsubscribe at any time.
• To improve our website and services by analysing usage patterns and feedback.
• To comply with legal obligations, including tax, accounting, and regulatory requirements.

We will only process your personal information where we have a valid legal basis to do so, for example, to perform a contract with you, because you have given us consent, or because we have a legitimate business interest that is not overridden by your rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share information only where necessary, and only with parties who are contractually or legally bound to protect it:

• Service providers who help us operate our business, such as logistics partners for delivery, IT and hosting providers, email platforms, and accounting or invoicing software.
• Professional advisers such as auditors, lawyers, and insurers, where required.
• Government authorities or regulators, if required to do so by law or in response to valid legal process.
• In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

The specific third-party services we currently use include Cloudflare (website security and content delivery), SMTP2GO (delivery of enquiry and reorder form emails), Brevo (newsletter subscriptions and mailings), a live-chat service provided by Inflow, and Google Maps Platform (to display our location). Each of these processes only the information necessary to perform its function.

When our website displays a map, we use Google Maps Platform APIs, which may collect and cache location information on your device in accordance with Google's own privacy policy. You can disable location access at any time through your device or browser settings.

4. How We Protect Your Information

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include access controls, encrypted transmission over HTTPS, and regular review of our data-handling practices.

While we take these steps seriously, no method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security, but we work to maintain industry-standard protections.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how the site is used. Cookies are small text files stored on your device.

We use:

• Essential cookies: required for the website to function.
• Analytics cookies: to measure traffic and understand which pages are useful.
• Functional cookies: to remember your preferences.

You may disable cookies through your browser settings, though parts of the website may not function as intended without them.

6. How Long We Keep Your Information

We retain personal information only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law (for example, tax records must be kept for at least five years in Singapore). When information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), and where applicable under the EU General Data Protection Regulation (GDPR), you have certain rights in relation to your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to withdraw consent for marketing communications at any time.
• The right to request deletion of your personal information, subject to any legal retention obligations.
• The right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 10.

8. Children's Privacy

Our website and Services are directed to businesses and adult professionals. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your rights, or have any concerns about how your personal information is handled, please contact us: